Timber Industry | December 18, 2024 Enhance Your Timber Business Operations with Digital Solutions In an era where speed and clarity are essential, traditional customer service models no longer meet business needs. This is especially true in the global timber industry, where outdated, manual processes can lead to inefficiencies. Read more Related Tags global timber industry timber exchange digital b2b customer service digitalization
Timber Industry | July 29, 2022 Digital B2B Customer Service is a Reality, Even in the Forestry Industry Today B2B customer service is highly manual and reactive in forestry and even supply chain in general. Today, companies work in isolated systems and staff spend a majority of their time collecting and sharing updates, thereby wasting many man-hours. Sales and account managers spend up to 50% of their time on follow-ups regarding quotations, tenders, coordination, data and updates which their clients should otherwise have easy access to. Read more Related Tags digital b2b customer service